Case study: Renovation Loans – Strategic Research in Uganda and Kenya

August 13,2019


The challenge

A Global Fortune 500 company involved in financial services, personal credit and insurance sought to introduce a new renovation loan offering in Uganda and Kenya. Malana was tasked to test its product concept prior to the official launch.

The objectives of the study were to assess the potential for the new renovation loan product in Kenya and Uganda , refine the intended customer value proposition and outline a suitable marketing strategy.

The process

Malana Research  used secondary research to quantify the potentially addressable number of loan customers and assess the regulatory environment and competitive landscape for renovation loans in Singapore.

Focus group discussions were also conducted with both current and prospective renovation loan customers (household decision makers) to identify the perception and usage patterns towards renovation loans

The results

Malana Research ’s findings enabled our client to establish feasible targets and develop a detailed product launch strategy that was implemented successfully.

Project deliverables included a report that:

Addressed the market size and growth for renovation loans

Recommended key product features, pricing as well as marketing and channel strategies

Project Information